For bitcoin transactions, completion is dependent on blockchain confirmations which complete within one to two hours. The speed of confirmations on the blockchain determines delivery to your account. Once bitcoins have been released, BitPesa cannot reverse the transaction or speed it up. Though rare, confirmations may take longer than two hours. You can track confirmations on https://www.blockchain.com/explorer by searching for your wallet address. At the moment, transactions on BFX require 6 confirmations to pay out.
Mobile money transactions take anywhere from a few minutes to hours, depending on the currency pair. Bank transactions vary greatly per country. For instance, NGN payments are delivered in minutes while EUR payments may take up to three days to reflect.
If you experience an unexpected delay, please feel free to reach out to us on [email protected] We’ll be happy to help.